Credits & Refund Policy

Last updated: 5 September 2026

Credit purchases and monthly plans

When checkout is available, UseLipSync offers monthly credit plans and one-time credit packs through PayPal. A monthly plan adds credits only after each successful monthly payment. It is not an unlimited-use product. Credits already added to an account do not expire; cancelling stops future renewal charges and top-ups, not credits already received.

How starter credits work

Eligible new visitors receive a one-time starter credit balance, subject to product eligibility and abuse controls. Each action displays the required credits before submission. Starter credits are promotional product access, not cash, stored value, or a transferable asset.

Failed actions

Credits are reserved when a generation action starts. For Recreate and other duration-based actions, the displayed amount is calculated for the selected product and billable duration. If our system or a processing provider fails to deliver the requested scene image or video, the reserved credits are released automatically. A technical failure should not permanently consume the session balance.

Successful outputs

Credits used by a successfully delivered action are consumed even if the creative result is not to your taste. AI output can vary, so users should review the product examples, input guidance, and generated studio scene before choosing a higher-cost video action.

Refunds, reversals, and disputes

Contact support before opening a payment dispute so we can investigate an incorrect charge, duplicate payment, or a confirmed technical delivery failure. Successful delivered AI generations consume credits and are not automatically refundable because creative quality is subjective. If PayPal reverses or refunds a payment, we may reverse the associated unused credits. If those credits have already been used, the account may be paused for review while we resolve the balance.

Problems with a credit action

Email [email protected] with the approximate time and product used. Do not email uploaded media or voice samples unless support specifically asks for them.