Privacy Policy

Last updated: 1 September 2026

What we process

• Creation inputs — photos, videos, audio, voice samples, and text you submit.
• Generated files — podcast studio scene images, synthesized audio used by a task, and generated videos.
• Strictly necessary cookies — random identifiers used to secure the current session and, after sign-in, the account session.
• Abuse and rate-limit data — a one-way hash derived from network and browser information. We do not store a visitor's raw IP address in the product database.
• Your email address — from Google sign-in, or when you voluntarily write to a contact address.
• Billing records — the product selected, amount, currency, provider transaction identifiers, payment status, and timestamps needed to deliver credits, prevent fraud, and provide support.

Google sign-in and account data

If you choose Continue with Google, Google sends us your account identifier, email address, display name, email-verification status, and profile-image URL. We use this information only to authenticate you, secure your account, attach credits and recent creations to that account, and provide account support. We do not receive or store your Google password, contacts, Drive files, or other Google content.

We do not sell Google user data or use it for advertising. Authentication records are retained while your account is active and as reasonably necessary for security, fraud prevention, and legal compliance. You can revoke UseLipSync access from your Google Account and request deletion from us at the address below.

Why we process it

We use creation inputs only to upload, generate, store temporarily, display to the current session, and deliver the requested output. Operational records are used for job recovery, credit accounting, reliability, cost controls, and abuse investigation. We do not use uploaded media, text, or voice samples to train models.

For Recreate, the character image and reference video are sent only when you submit an enabled generation and are subject to the same private-storage and deletion rules.

Where it goes

Files are held in private object storage in the Hong Kong region. Depending on the selected workflow, necessary inputs are made available to our contracted AI processing providers through signed links or direct request data. These providers process the inputs to generate speech, scene images, mouth movement, talking-photo motion, or a recreated reference performance. If you choose a paid plan or credit pack, PayPal processes the payment. We do not receive or store your card number, bank account number, or PayPal password.

Voice samples and saved voices

A voice sample is submitted only when you explicitly start voice cloning. A cloned voice is saved to your signed-in account so you can reuse it across Video Lip Sync and AI Pet Podcast; you can rename or delete it at any time, which removes it from your account. Task files follow the 24-hour file deletion policy, and the sample follows the retention described below, although the processing provider may maintain technical model identifiers subject to its own operational controls.

Product analytics

We use PostHog to count a small allowlisted set of anonymous product steps, such as opening a tool, selecting an input, creating a scene, submitting a job, clicking download, or choosing a predefined feedback reason. For private result playback, we also collect only coarse readiness, buffering, seeking, and browser-error buckets to improve delivery reliability. We do not send uploaded media, file names, object keys, job IDs, script text, audio text, voice samples, result URLs, or free-text feedback. Automatic capture, session recording, advertising attribution, and person profiles are disabled. Events are forwarded server-to-server, so PostHog receives our server IP rather than a visitor's IP.

How long we keep it

Raw creation inputs—including uploaded photos, source video, audio, and text—expire after 24 hours. The sample behind a saved voice is an exception: it is kept for as long as that voice is in your account, and it is deleted when you delete the voice. When a plan does not include saved voices, the sample is deleted as soon as that creation finishes. Guest results also expire after 24 hours. For a signed-in account, a successful finished video is kept for 30 days so it can be recovered from the Creations Library. When you explicitly save a creation or pet studio scene, that asset remains until you delete it, close the account, or reach the current storage limit (50 saved creations or 2 GB; 10 pets with up to 5 scenes each). We may shorten retention when required for safety, abuse prevention, legal compliance, or service operation.

We retain minimal operational records such as timestamps, job status, measured cost, credits reserved or consumed, asset deletion status, and the version of consent accepted. Those records do not contain the raw uploaded media, script text, voice sample, or a permanent public download link.

Cookies

We set a strictly necessary anonymous-session cookie and, after login, a strictly necessary authentication cookie. Product analytics uses memory-only browser state and does not add an analytics cookie. We do not use advertising or cross-site tracking cookies.

Your choices

You may delete creations and saved pets from the Library or ask us to delete retained account records by emailing [email protected]. Raw inputs and guest files will normally already have expired within 24 hours.